Items returned without prior contact may not be properly identified and this may either prolong or nullify your refund. Any items shipped to an improper address due to failure to contact us for return information are not our responsibility to refund or reship. Please follow exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely.
Immune Now is not responsible for Lost, Stolen, Mis-Routed or Undelivered shipments or those seized by Customs.
Immune Now is not responsible for duplicate orders placed by the customer online. Duplicate orders are subject to all of the guidelines laid out in the Return Policy.
To Ship your Return Items:
You may ship the product via any shipping carrier (We recommend to choose an option that includes tracking). If you prefer, we can provide a UPS Prepaid Return Label. However, the cost of shipping will be deducted from the refund amount once the product is received.
Immune Now provides a 60-day money-back guarantee, no questions asked. A full refund will be given under the following condition.
1. The merchandise must be returned within 60 days upon purchase
If you do need to return your product, please contact our customer support within 60 days of purchase to start the return process.
Only regular priced items may be credited, unfortunately, sale items cannot be credited.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item, due to possible unforeseen delivery issues.